Big Fat Loyalty Points
Sign Up For Our Newsletter - Get £5 off your 1st order - and then Earn Big Fat Points on your purchases and more...
What is this?
This is just our way of saying thanks! With our new loyalty scheme you’ll earn Big Fat Points when you sign up for our newsletter, make a purchase* and refer your friends.
Then, you can redeem you points against discount vouchers which you can use for future purchases (excluding the Big Fat Bike Ride Sportive), so the more you collect the more you save.
Will I be inundated with emails?
No! We hate getting spammed and we know you do too so we usually send an email every 1 or 2 weeks, showing new products, special offers, free gifts etc.
Who can join?
Anyone who has signed up for our newsletter and created an account is automatically enrolled.
How do I join?
Follow this link and sign up for our newsletter - simply create an account and tick the sign up for our newsletter box at the bottom of the form
*How do I earn points?
When you sign up to our newsletter you instantly receive 250 points worth £5 which you can redeem against your 1st or any future purchase. You also earn points for referring friends and making (non-sale) cycle wear and accessories purchases.
How do I view my point balance?
Your point balance is on every page - simply click on the BIG FAT LOYALTY POINTS tab in the bottom right of the screen to see your points.
How do I redeem my points?
Just open the BIG FAT LOYALTY POINTS tab and you’ll see the discount vouchers we offer. If you have enough points, you can redeem them for a voucher which you can spend online against any purchases of cycle wear and accessories (excluding Big Fat Bike Ride Sportive)
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
**Approved:** These points can be redeemed on rewards immediately
**Pending:** These points are need to be verified before you can redeem them. This typically applies to purchases and referrals and takes up to 30 days.
**Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
What happens if a friend I refer cancels or returns their order
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Yes BUT you need to redeem your points for a voucher first which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
If you have any problems just let us know. Please use our normal contact details.