Create an Account to get £5 Off your 1st Order and Big Fat Loyalty Points on your Purchases

Big Fat Loyalty Points

Create an account - Get £5 off your 1st order - Earn Big Fat Points on your purchases and more...

What is this?

This is just our way of saying thanks! With our new loyalty scheme you’ll earn Big Fat Points when you open an account, make a purchase and refer your friends.

Then, redeem you points against discount vouchers which you can use for your purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled.

 

How do I join?

Click on the blue 'Create Account to get £5 Off... ' section at the top of the screen. Then create your account to get points.

How do I earn points?

When you create an account you instantly receive 250 points worth £5 which you can redeem against your 1st or any future purchase. You also earn points for referring friends, and making (non-sale) purchases.

How do I view my point balance?

Your point balance is on every page in the top bar.

How do I redeem my points?

Select the tab called *Redeem Points*. Here you’ll see the discount vouchers we offer. If you have enough points, you can redeem them for a voucher.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean? 

**Approved:** These points can be redeemed on rewards immediately

**Pending:** These points are need to be verified before you can redeem them. This typically applies to purchases and referrals and takes up to 30 days.

**Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Yes BUT you need to redeem your points for a voucher first which can then be applied during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.