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FAQ's

Can I amend my order or delivery address once it is placed?

We will try to make changes to your order if we can but if our warehouse has started packing it, it will not be possible. Email fatlads@fatladattheback.com with your changes and we will do what we can.

 

When will my order be dispatched?

Items will generally be dispatched within 24-36 working hours and you will receive a notification when this happens.

 

I've received a faulty item

Email photographs of your item, along with a description of the fault and your order number to fatlads@fatladattheback.com

 

I've received an incorrect item 

Write on the returns note that the item is incorrect and return it to us. We will dispatch the correct item if it's available, otherwise we will offer you an alternative or a refund. We will also refund your returns cost if you send us a copy of your returns cost receipt. 

 

My Gift Voucher is not working

Check that your gift voucher code has 16 digits. If you are still having problems email the last 4 digits of your gift voucher code and the name of the person who purchased the voucher to fatlads@fatladattheback.com

  

Your website says SOLD OUT and the photo says COMING SOON, which is it?

Sorry for the confusion - our website is a bit limited! If an item photo says COMING SOON it means that the item is new and has not arrived yet and is expected soon. 

 

Will you be getting more stock?

If we have more stock of an item coming we will usually add the expected delivery time to the product name or description.

 

Can you let me know when you are getting more stock of an item?

You can sign up for new stock email notifications on the product page under the buy now button.

 

I have received my items but I am not sure if they are a good fit 

When trying on your new gear it helps to get into a cycling position to check the fit.  If you're not sure if you are in the right size, just email us some photos of you wearing your items and we can give you some advice.

There is no returns slip in my package, how do I return something?

Print off your order and write a note on it telling us whether you want a refund or an exchange and enclose it in your returns package. 

Our returns address is:

FLAB Returns, c/o Core, Units 1-3 Orion Park, Orion Way, Crewe CW1 6NG

We recommend that you use a tracked service as lost parcels can not be refunded or exchanged.

 

I have returned an item a few days ago but haven't heard from you.

Please allow 14 days from our receipt of your parcel for us to process your return or exchange. 

If you returned your parcel more than 14 days ago and your tracking confirms that we have received it, email us a copy of your tracking, your order number and what you returned to us to fatlads@fatladattheback.com

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