Returns

Returns and Exchanges 

If you need to exchange your item just return it to us unworn/unused and in its original packaging with tags attached, together with the returns slip that’s with your order and we will send out a replacement item.

If the item you require is not available we will contact you to ask you whether you want a refund or to swap to a different item, if there is an alternative available.

Much as we are sure you will love your Fat Lad At The Back purchase there may be a reason that you decide it’s not for you. It’s OK we won’t be cross. Just return it to us unworn/unused and in its original packaging, together with the returns slip that’s with your order and within 14 days of receipt and you’ll hear no more about it, other than a confirmation email to say ‘we got it’ and a refund of your hand earned cash. 

We can only accept returns and exchanges which have been purchased directly from Fat Lad At The Back. If you have purchased a garment from another retailer, please return the garment to them.

Return postage costs are at the expense of the customer. We recommend that you use a recorded or signed for delivery for your item and retain the proof of postage, as lost parcels cannot be refunded.

Please allow 14 days of receipt for returns and exchanges to be processed, if you have any queries about your return please email us at fatlads@fatladattheback.com with your order number and return tracking information. 

Refunds can take several days to be processed by PayPal and your bank or card supplier, therefore it may take more than 14 days for the refund to appear in your account. 

If you do not have the original documentation which came with your order, simply print off your order confirmation and add a note explaining what you would like to do and enclose this with your item.

We do not refund customers postage or delivery costs.

 

Returns Address 

FLAB Returns, Core, Units 1-3, Orion Park, Orion Way, Crewe CW1 6NG 


Pilling/Bobbling and Snagging 

The fabrics we use for our sportswear are produced in Europe by some of the world’s top technical fabric manufacturers. As such they have each been rigorously and thoroughly tested for their suitability and durability. We are therefore VERY confident that you will not experience a fabric fault. 

We use market leading Italian fabrics in all of our garments. These fabrics have been extensively tested and are hard wearing and entirely suitable for purpose, HOWEVER you must take care with your garments as they can easily snag or pil if they come into contact with sharp or rough objects. 

If your garment shows signs of isolated rubbing, snagging or piling (bobbling) this is most likely due to it rubbing on something sharp or rough, or catching on part of your bike, clothing or another sharp object. 

Please check your bike for saddle studs, wires, velcro, seat bags, mud guards etc. Ensure that you do not sit on rough or splintered seating, take care with the under side of wooden picnic tables and and ensure that the zips and velcro fastenings of the other garments you wear do not rub and cause damage.

Pilling and snagging of this type is not a fabric/garment fault.