Payment and Orders
|Confirmation and Acceptance of an Order Payment|
Delivery and Returns
|Returns and Exchanges|
|Description of Goods and Accuracy of our Website|
|Pilling/Bobbling and Snagging|
|About our Products|
|Washing and Care Instructions|
|Sometimes Things go Wrong!|
|Need to Talk?|
Terms & Conditions
Our Terms & Conditions apply to purchases of clothing, accessories and other goods from the website fatladattheback.com. The Website and the Goods are provided by FLAB Limited t/a Fat Lad At The Back Registered Company Number: 08675407 REGISTERED OFFICE: c/o Auker Rhodes, Aire Valley Business Centre, Keighley, BD21 3BB
Email us at firstname.lastname@example.org or call us on 01943 290069
The following terms and conditions form a legally binding contract between us and you. When you purchase goods from us you are deemed to have accept our terms & conditions. Please read the following information carefully before buying anything from this Website.
You can pay by all major credit cards using our Stripe Payment gateway or by Paypal.
Payment is taken at time of order.
In stock goods are usually dispatched the same day if your order is placed before 3pm. If you require your garment urgently please email us at email@example.com and we will try to expedite your order.
GOODS ARE DISPATCHED MONDAY TO FRIDAY (excluding Bank Holidays)
Please note we can not accept responsibility for items dispatched to you if you give us the wrong address at the time of ordering, although we will do our best to change the delivery address details if you inform us of the error before the package is dispatched.
Our UK delivery options are:
- Royal Mail 3 - 5 Working Days (value under £50) - £1.90
- Royal Mail 3 - 5 Working Days - £3.65
- Royal Mail 1 - 3 Working Days - £5.65
- DPD Next Day (if ordered before 3pm Mon - Thurs) - £7.65
- DPD Next Day Sat Delivery (if ordered before 3pm Fri) - £10.50
International delivery costs are charged at cost for all locations. Your order will be despatched by either Royal Mail or DHL depending on the option that you select at checkout.
Customers are responsible for any customs or import charges made in their recipient country. VAT will be credited for all non EU orders. All orders (including overseas orders) will be refunded in Sterling and we cannot be held responsible for any fluctuations in exchange rates and any loss of currency as a result.
All items are subject to availability. Items ordered on backorded will be despatched to you within 2-4 weeks unless otherwise stated. Please contact us for more information.
Confirmation and Acceptance of an Order
When we receive your order we will email you to let you know and to tell you that our fat lads are working on getting your stuff to you as soon as possible.
If for some reason we cannot fulfil your order we will contact you by email or telephone (if provided) to advise you accordingly.
Our acceptance of your order will be automatically undertaken upon dispatch of the goods to your given delivery address.
We reserve the right to refuse your order.
Description Of Goods And Accuracy Of Our Website
We try to give a thorough and detailed description of all goods together with photographs however, mistakes do happen. In such cases we will try to resolve all information errors on the Website as soon as reasonably possible. If we think that such an error has affected your purchase we will try to let you know as quickly as possible.
We will not be liable to you for any errors on the Website.
Just ask us if you need more information about a product.
Colours may vary in real life, to those which appear on screen.
Pilling/Bobbling and Snagging
The fabrics we use for our sportswear are produced in Europe by some of the world’s top technical fabric manufacturers. As such they have each been rigorously and thoroughly tested for their suitability and durability. We are therefore VERY confident that you will not experience a fabric fault.
We use market leading Italian fabrics in all of our garments. These fabrics have been extensively tested and are hard wearing and entirely suitable for purpose, HOWEVER you must take care with your garments as they can easily snag or pil if they come into contact with sharp or rough objects.
If your garment shows signs of isolated rubbing, snagging or piling (bobbling) this is most likely due to it rubbing on something sharp or rough, or catching on part of your bike, clothing or another sharp object.
Please check your bike for saddle studs, wires, velcro, seat bags, mud guards etc. Ensure that you do not sit on rough or splintered seating, take care with the under side of wooden picnic tables and and ensure that the zips and velcro fastenings of the other garments you wear do not rub and cause damage.
Pilling and snagging of this type is not a fabric/garment fault.
Returns and Exchanges
If you need to exchange your item just return it to us unworn/unused and in its original packaging with tags attached, together with the returns slip that’s with your order and we will send out a replacement item.
If the item you require is not available we will contact you to ask you whether you want a refund or to swap to a different item, if there is an alternative available.
Much as we are sure you will love your Fat Lad At The Back purchase there may be a reason that you decide it’s not for you. It’s OK we won’t be cross. Just return it to us unworn/unused and in its original packaging, together with the returns slip that’s with your order and within 14 days of receipt and you’ll hear no more about it, other than a confirmation email to say ‘we got it’ and a refund of your hand earned cash.
We can only accept returns and exchanges which have been purchased directly from Fat Lad At The Back. If you have purchased a garment from another retailer, please return the garment to them.
Return postage costs are at the expense of the customer. We recommend that you use a recorded or signed for delivery for your item and retain the proof of postage, as lost parcels cannot be refunded.
Please allow 14 days of receipt for returns and exchanges to be processed, if you have any queries about your return please email us at firstname.lastname@example.org with your order number and return tracking information.
Refunds can take several days to be processed by PayPal and your bank or card supplier, therefore it may take more than 14 days for the refund to appear in your account.
If you do not have the original documentation which came with your order, simply print off your order confirmation and add a note explaining what you would like to do and enclose this with your item.
We do not refund customers postage or delivery costs.
FLAB Returns Department
Core, Units 1-3, Orion Park, Orion Way, Crewe, CW1 6NG
If you change your mind you can cancel your order before it is despatched, but please email us immediately.
Our garment sizes are displayed on our website in inches. There is a 1cm tolerance. For best results get someone to measure you prior to ordering and do not rely on the sizes printed in other garments that you have purchased. Please see our size guide for more information.
About our Products
Our sportswear is handmade in Europe, in a family run factory, which has been making sportswear for over 35 years. With access to the latest Italian technical fabrics and a wealth of knowledge about their industry, it’s no surprise that they manufacture for some of the best names (including Fat Lad At The Back, of course) in the business.
Our garments are thoroughly tested by a variety of Fat Lads and Fat Lasses and are constantly evolving based on their feedback and that of our customers.
Occasionally, it has been known for something to be not quite right, not up to scratch or not tickety boo. If you consider your garments to have a fabric or manufacturing fault we need to know about it as soon as possible. In the first instance, please drop us an email to email@example.com with your order number and photo’s of your garment.
We may need to see your garment and you will have to send it to our office. We will refund the postage at our discretion and only if we consider that your garment has a genuine fault. We will refund or replace garments if we consider them to be faulty. Please see Pilling/Bobbling and Snagging above.
PLEASE EMAIL US BEFORE RETURNING FAULTY ITEMS.
WE DO NOT OFFER A LAUNDRY SERVICE AND WILL NOT ACCEPT ANY RETURNED GARMENTS, WHATEVER THE CIRCUMSTANCES, WHICH ARRIVE SOILED AND DIRTY.
Washing and Care Instructions
DO avoid snagging by ensuring that jersey and jacket zips are fastened and that your garments are not washed with other items which have zips, sharp trims or Velcro.
DO check your bike for saddle studs, wires, velcro, seat bags, mud guards and anything else with sharp or rough edges, as these can cause damage to your garments.
DO ensure that you do not sit on rough or splintered seating, take care with the under side of wooden picnic tables and and
DO ensure that the zips and velcro fastenings of the other garments which you wear, do not rub and cause damage
Fasten all zips and Fastenings
Our garments can be machine washed at 30°C
DO NOT tumble dry
DO NOT dry items with reflective transfers and logos on radiators - the heat source will cause damage to the transfer.
DO NOT use fabric conditioner - it reduces the performance and contributes to the deterioration of technical fabrics.
Sometimes Things Go Wrong!
Although our Fat Lads always try to do their best, they do make mistakes (they can be distracted, especially when they are hungry).
Please get in touch with us, quoting your order number and we will do what we can to put it right.
P.S. Politeness goes a long way here at FLAB HQ - Please try not to be uppity. If you're nice to us, you'll find that we're really nice back and that means that everyone ends up having a better day!
Drop us an email to firstname.lastname@example.org
FLAB Limited t/a FAT LAD AT THE BACK Registered Company Number: 08675407
REGISTERED OFFICE: Auker Rhodes, Aire Valley Business Centre, Keighley, BD21 3BB
FLAB HQ/PHYSICAL OFFICE: FLAB HQ, 1st Floor, 42A Nelson Road (Under The Arch), Ilkley, LS29 8HN
RETURNS: FLAB Returns Department, Core, Units 1-3, Orion Park, Orion Way, Crewe, CW1 6NG