Contact Us

If You Can't Find The Info You need In Our FAQ's or below

Drop Us an Email

Fat Lad At The Back or if you like maths, complete the form at the bottom of this page.

Please Be Kind

We know that you might not be contacting us to tell us how much you love us, you might be cross because something has gone wrong but whatever it is, please be polite. Our lad and lass in customer service are really nice people doing their best to do an awesome job.

Delivery Times

In stock items are usually dispatched within 24 working hours.

Express UK orders placed before 6pm are usually dispatched same day – Mon to Fri excl. bank holidays.

Some of our international couriers are experiencing Covid related and customs delays. This is an ever changing picture - please bear with us if your order is affected.

Order Changes

If you need to change the address or items on your order we'll try to intercept your order as quickly as we can, however it is not always possible to make changes and this will depend on how quickly our warehouse picks your order. Once orders are in picking they can't be changed.

Office/Snail Mail

FLAB HQ, International Development Centre, Valley Drive, Ilkley, LS29 9PB

PLEASE don't return goods to this address unless specifically asked to.

Warehouse/Returns

FLAB RETURNS UNITS 1-3, Orion Park, Orion Way, Crewe CW1 6NG

PLEASE DON'T RETURN DAMAGED GOODS TO OUR WAREHOUSE

Faulty Goods

PLEASE DON'T RETURN DAMAGED OR FAULTY GOODS TO OUR WAREHOUSE - Drop us an email with some photographs and a description of the problem first so we can sort it out.