Ordering & Payment
All items are subject to availability. Backordered items will be despatched to you when they become available. Please contact us for more information.
Confirmation And Acceptance Of Orders
When we receive your order we will email you to let you know that our fat lads are working on getting your stuff to you as soon as possible.
If we can't fulfil your order we will contact you by email or telephone and offer an alternative product. If we don't hear back from you we'll cancel your order and issue a refund.
Our acceptance of your order will be automatically undertaken upon dispatch of the goods to your given delivery address. We reserve the right to refuse your order.
Cancellation and Changes to Orders
If you change your mind you can change or cancel your order before it's dispatched, but you will need to contact us immediately. (Please see our office hours).
Once our warehouse has started packing an order it is not be possible to change or cancel it.
Please email firstname.lastname@example.org and we will do what we can.
Made to Order Items
Items which have been made to order can not be returned for either exchange or refund.
We use Shopify Payments to accept all major credit/debit cards. All payments are made using secure technology and we do not have access to your payment information.
Payment is taken at time of order.
Customers are responsible for all customs or import charges made in their recipient country.
Clearpay allows you to break your payments into 4 instalments which are due every two weeks, interest free*.
To use Clearpay you need A UK billing and residential address and to be 18 yrs old or over.
*If you fail to make payments, late fees will apply.
Just select Clearpay as your payment method at checkout.
Read Clearpay Terms & Conditions here
Gift vouchers are e-vouchers and are emailed to the purchasers email address.
Gift vouchers are valid for 12 months from date of issue and have a 16 digit code. If your voucher is not working and has not expired please check that it has 16 digits.
Gift Vouchers must be used at checkout at time of order and can not be retrospectively applied.
Discount codes are valid for the purchase of non sale goods and do not apply to events. Multiple discount codes can not be used at the same time.
Discounts must be used at checkout at time of order and can not be retrospectively applied.
International customers are responsible for all customs and import charges made in their recipient country.