Returns & Exchanges
FLAB Returns, Core, Units 1-3, Orion Park, Orion Way, Crewe CW1 6NG
Returns & Exchanges
*CHRISTMAS GIFTS - EXTENDED RETURNS
We have extended our returns policy for items purchased as Christmas gifts - Please return items by 14th January 2021. Items returned after this point will be offered a credit note.
Do try on garments and adopt a 'cycling position' to get the best fit. Please DO NOT remove the tags until you are certain that you are keeping the item. Items without tags or which have been worn or which are not in their original condition can not be returned for an exchange or a refund. In the event that we receive your items and we find them not to be in the original condition we may make a partial refund at our discretion.
Please return items within *14 days of receipt.
1) To return items to us, ensure that they are unworn/unused and in the original packaging.
2) Fill out the top part of the returns slip that came with your order and place this inside the package.
3) Detach the address section and stick this to the outside of your parcel (this is not a pre-paid postage label)
4) If your item has been worn and has developed an issue please email your order number, photos and details to firstname.lastname@example.org
If you don't have the original documents from your order, print off your order confirmation and enclose it in your parcel. Don't forget to add a note asking for an exchange or return.
Once your item is received by us, please allow 14 days for us to inspect and process your return or exchange, after which we will notify you of the approval or rejection of your refund or exchange.
If your exchange item is unavailable we will contact you if there is an alternative item we think you might want to swap to, if there isn't an alternative we will process a refund for the returned item(s).
We do not refund the original postage.
We only accept returns and exchanges purchased directly from Fat Lad At The Back.
Return postage is at the customers expense. We recommend you use recorded or signed for delivery as lost parcels cannot be refunded or exchanged.
Please allow 14 days from our receipt of your parcel for returns and exchanges to be processed. You will receive a refund or delivery notification via email once your items have been processed.
If you haven't received a notification after 14 days please contact us with your tracking information.
Refunds may take more than 14 days to appear in your account due to PayPal/bank or card supplier processing times.
Pilling/Bobbling & Snagging
Our sportswear is produced in Europe using fabrics from the world’s top technical fabric manufacturers.
All our fabrics have been extensively tested, are hard wearing and entirely suitable for purpose and we are confident that you will not experience a fabric fault, HOWEVER you must take care with your garments as they can easily snag or pill if they come into contact with sharp or rough objects.
If your garment shows isolated signs of piling or snagging, this is most likely due to it rubbing or catching on something sharp or rough and is not a fabric fault.
Please check your bike for saddle straps, wires, velcro, fastenings, seat bags, mud guards etc.
Ensure that you do not sit on rough or splintered seating, take care with wooden picnic tables and ensure that zips, fastenings and velcro of other garments do not rub and cause damage.
If your item develops a fault or problem please email your order number, details and photos to email@example.com
Items which have been damaged during the trying on process or after being worn can not be refunded or exchanged.
Please DO NOT send faulty or damaged items back to our returns department as we need to see the item and ascertain what the problem is before we can issue a refund/credit note or replacement.
We may need you to send your item to our office address (NOT our warehouse) for inspection. We do not refund returns postage.
We will offer a credit note, refund, partial refund or replacement garment only if we consider the item to be faulty.
For hygiene purposes we are unable to process any unwashed or soiled items and any items which are unwashed or soiled will be disposed of without offer of a refund, replacement or credit note.