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Contact Us

 

Email

Fat Lad At The Back or complete the form all the way under this useful information!
Checkout our FAQ's - they may have the answer you need.

 

Please Be Kind 

We know that you might not be contacting us to tell us how much you love us, you might be cross because something has gone wrong but whatever it is, please be polite. Our lad and lass in customer service are really nice people doing their best to do an awesome job. 

Corona Virus

We're working from home cos of t' virus so we're unable to take telephone calls, but we'll answer your emails as quickly as we can.

Delivery Times

All things considered our warehouse is pretty much working as normal, however deliveries may experience delays if warehouse or courier staff are afflicted by t' virus.
Some of our domestic and international couriers are experiencing long delays. This is an ever changing picture - please bear with us if your order is affected.

Order Changes

If you need to change the address or items on your order we'll try to intercept your order as quickly as we can, however it is not always possible to make changes and this will depend on how quickly our warehouse picks your order. Once orders are in picking they can't be changed.

Sportive 

​If you would like a refund for places you have booked on our Fat Lad At The Back Sportive now to be held on May 8th 2021 please give us the names and routes of your riders, along with the email address you used to pay for the places.

Office/Snail Mail

FLAB HQ, 1st Floor, 42A Nelson Road, Ilkley, LS29 8HN

PLEASE don't return goods to this address unless specifically asked to.

Warehouse/Returns

FLAB RETURNS UNITS 1-3, Orion Park, Orion Way, Crewe CW1 6NG

PLEASE DON'T RETURN DAMAGED GOODS TO OUR WAREHOUSE - Drop us an email first so we can sort out the problem.

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