Please Be Kind
We know that you might not be contacting us to tell us how much you love us, you might be cross because something has gone wrong but whatever it is, please be polite. Our lad and lass in customer service are really nice people doing their best to do an awesome job.
Corona VirusWe're working from home cos of t' virus so we're unable to take telephone calls, but we'll answer your emails as quickly as we can.
If you need to change the address or items on your order we'll try to intercept your order as quickly as we can, however it is not always possible to make changes and this will depend on how quickly our warehouse picks your order. Once orders are in picking they can't be changed.
If you would like a refund for places you have booked on our Fat Lad At The Back Sportive now to be held on May 8th 2021 please give us the names and routes of your riders, along with the email address you used to pay for the places.
FLAB HQ, 1st Floor, 42A Nelson Road, Ilkley, LS29 8HN
FLAB RETURNS UNITS 1-3, Orion Park, Orion Way, Crewe CW1 6NG
PLEASE DON'T RETURN DAMAGED GOODS TO OUR WAREHOUSE - Drop us an email first so we can sort out the problem.