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Ordering & Payment

Availability

All items are subject to availability. Backordered items will be despatched to you when they become available. Please contact us for more information.

Confirmation And Acceptance Of Orders

When we receive your order we will email you to let you know that our fat lads are working on getting your stuff to you as soon as possible.

If we can't fulfil your order we will contact you by email or telephone and offer an alternative product. If we don't hear back from you we'll cancel your order and issue a refund.

Our acceptance of your order will be automatically undertaken upon dispatch of the goods to your given delivery address. We reserve the right to refuse your order. 

Cancellation of Orders

If you change your mind you can cancel your order before it's dispatched, but you will need to contact us immediately. (Please see our office hours).

Payment

We accept all major credit/debit cards using either our Payment gateway or Paypal. All payments are made using secure technology and we do not have access to your payment information.

Payment is taken at time of order.

Customers are responsible for all customs or import charges made in their recipient country. 

International Orders

The total cost of items shown on our website includes VAT at 20%. Items shipped outside the EU can claim a VAT refund - please contact us at fatlads@fatladattheback.com